By JEREMY WALLMAN Customer centricity has been a mantra of managed care organizations for well over a decade. If you listen closely, you can hear plaintive cries of our care providers, lamenting the labyrinthine, almost Kafka-esque system of prior authorization
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Read the complete post at http://thehealthcareblog.com/blog/2016/08/12/why-customer-centricity-doesnt-matter-as-much-as-you-think-it-does/
Posted
Aug 12 2016, 05:00 AM
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THCB